Returns & Refund Policy

At BotBotics, customer satisfaction is our priority. We strive to supply genuine, high-quality electronic components, development boards, robotics products, and accessories. Please read our Return & Refund Policy carefully before placing an order. 

1. Eligibility for Returns 

You may request a return if: 

• The product received is damaged during transit. 

• You received an incorrect product. 

• The product is defective on arrival (DOA). 

• The item is missing parts or accessories. 

• The product received is substantially different from the product ordered. 

The return request must be submitted within 7 days of delivery. 

2. Products Not Eligible for Return 

Returns will not be accepted for: 

• Products damaged due to misuse, mishandling, improper installation, or modification. 

• Products with broken warranty seals or tampered labels. 

• Consumable items such as solder wire, batteries , adhesives, chemicals, and heat shrink tubes after opening. 

• Software, downloadable products, or digital licenses. 

• Products marked as Non-Returnable on the product page. 

• Items returned without original packaging, accessories, manuals, or invoices. 

• Custom-made, special-order, or imported-on-demand products. 

3. Return Request Process 

To initiate a return: 

1. Log in to your account and submit a return request, or contact our customer support. 

2. Provide: 

• Order Number 

• Product Name 

• Reason for Return 

• Photos or videos showing the issue (mandatory for damaged or defective products) 

3. Our support team will review your request within 2–3 business days. 

4. If approved, return instructions will be shared. 

Returns sent without prior approval may not be accepted. 

4. Condition of Returned Products 

Returned products must: 

• Be unused wherever applicable. 

• Include all original accessories. 

• Include manuals, cables, and packaging. 

• Be securely packed to prevent transit damage. 

• Be accompanied by the original invoice or proof of purchase. 

5. Return Shipping 

If the error is ours 

We will bear the return shipping cost when: 

• Wrong product shipped 

• Manufacturing defect confirmed 

• Product damaged during shipping 

• Missing components due to packing error 

If the customer changes their mind 

If returns are accepted for reasons such as ordering the wrong item or no longer needing the product: 

• Return shipping charges will be borne by the customer. 

• Original shipping charges are non-refundable. 

• A restocking fee may apply where permitted. 

6. Inspection and Approval 

After receiving the returned item: 

• Products undergo technical inspection. 

• Inspection typically takes 2–5 business days. 

• Refund or replacement is processed only after successful verification. 

If the product is found functional or damaged due to misuse, the return may be rejected and shipped back to the customer. 

7. Refund Policy 

Approved refunds are processed using the original payment method. 

Typical refund timelines: 

• UPI/Wallets: 2–5 business days 

• Credit/Debit Cards: 5–10 business days 

• Net Banking: 3–7 business days 

Processing time may vary depending on your bank or payment provider. 

Shipping charges are generally non-refundable unless the return is due to our mistake. 

8. Replacement Policy 

Where stock is available, we may offer: 

• Replacement with the same product. 

• Replacement of defective parts. 

• Store credit. 

• Full refund if replacement is unavailable. 

9. Dead on Arrival (DOA) 

Products reported as defective within 7 days of delivery may qualify for DOA replacement after technical verification. 

Some products may require manufacturer testing before replacement approval. 

10. Warranty 

Many products sold by BotBotics include manufacturer warranties. 

Warranty coverage: 

• Manufacturing defects only. 

• Does not cover physical damage, liquid damage, improper voltage, reverse polarity, overheating due to misuse, accidental damage, or unauthorized repairs. 

Warranty duration varies by product and is mentioned on the respective product page. 

11. Order Cancellation 

Orders can be cancelled before shipment. 

Once an order has been shipped, cancellation is not possible. Customers may instead request a return if eligible under this policy. 

Refunds for cancelled prepaid orders are generally processed within 3–7 business days. 

12. Incorrect Address or Delivery Failure 

If an order is returned due to: 

• Incorrect shipping address 

• Customer unavailable 

• Refusal to accept delivery 

The customer may be responsible for reshipping charges. 

13. Damaged Packages 

If the outer package appears damaged during delivery: 

• Take photographs before opening. 

• Record an unboxing video whenever possible. 

• Report the issue within 24 hours of delivery. 

Failure to report shipping damage promptly may affect claim eligibility. 

14. Bulk Orders 

Bulk or institutional purchases may have different return conditions. Please contact our sales team before placing large-volume orders. 

15. Fraud Prevention 

BotBotics reserves the right to reject returns in cases involving: 

• Fraudulent claims 

• Serial return abuse 

• Missing items 

• Product tampering 

• False damage reports 

16. Limitation of Liability 

BotBotics shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use any product purchased from our website. 

Customers are responsible for verifying product compatibility before purchase. 

17. Contact Us 

For return or refund assistance, please contact: 

BotBotics Customer Support 

Email: support@botbotics.in 

Website: https://botbotics.in 

Please mention your Order Number in all communications for faster assistance